Help Center

The iOS/Android app has self-service deletion; Mini App and bot users contact support.

The chat is a broad infant-care assistant, not sleep-only.

Terms depend on where the account was created: bot, store-billed iOS/Android, or a mobile account using web checkout.

A one-time cert_ code extends the bot account's paid access when redeemed in a private bot chat.

Brief notifications can be enabled and adjusted from settings.

The child profile is edited in settings in the Mini App, iOS/Android app, or bot.

Insights are durable child facts that NapCoach may save from conversation context for future personalization.

Baby Monitor analyses microphone sound and optional camera motion on the device and can send alert events without uploading media.

The screen night light offers color presets, rainbow mode, brightness, a timer, and a soft fade.

Sounds includes six built-ins, volume and timer controls, plus a shared family library.

The day plan is available in the bot, Mini App, and iOS/Android app.

Bots have bug reporting and platform-specific communities; Mini App/native settings provide support contacts, and native chat supports answer ratings.

You can log a feed in the bot, Mini App, or iOS/Android app.

The sleep encyclopedia is available from the NapCoach help section.

iOS and Android keep last-loaded data for viewing, while server actions remain limited until the connection returns.

After onboarding, the best first step in NapCoach is consistent sleep tracking, then using status, day plan, and AI guidance.

Sign in with Apple or email on iPhone, and Google or email on Android, then add the child's basic details.

Nap count, wake time, bedtime, and total daytime targets are managed in routine settings.

The timezone controls local clocks, day boundaries, plans, reminders, and quiet hours for the selected child in the current account.

Settings controls language, timezone, theme, notifications, and AI consent, and provides legal pages, sign-out, and account deletion.

Notification settings and quiet hours are managed from NapCoach settings.

Helpful tips are an independent per-user, per-child preference.

Invites are created from shared access in the Mini App or iOS/Android app.

A small private Telegram or MAX group can be linked to one child for shared tracking, questions, and group Mini App access.

You can start and end sleep now or add a completed sleep from an earlier day.

Sleep and feed records can be edited or deleted in Status or History in the Mini App and iOS/Android app.

History and stats live on a dedicated tab in the Mini App and native app.

History can export the child's records for a selected period as an XLSX file.

Status combines the child's current state, live timers, today's history, and quick tracking actions.

After a completed night sleep, NapCoach can ask the parent to record an approximate waking range.

Separate widgets show the current state and timer and can start or end sleep and feeding.

The watchOS and Wear OS apps show current sleep and feeding and can quickly start or end them.

On a compatible iPhone, active sleep or feeding can appear on the Lock Screen and Dynamic Island with a timer and End action.

There is no automatic file import; the bot can preview completed sleep intervals from text, while sleeps and feeds can be added manually in the Mini App or iOS/Android app.