In Telegram or MAX, open Feedback → Report a bug and describe what happened and what you expected; the bot sends the report with the correct platform. Community opens the community for the current messenger — on Telegram it is @napcoach_ru — so Telegram and MAX use different links. In the Mini App, use the support contact in Settings. In iOS/Android, open Settings → Support or email mail@nap.coach. Native chat also lets you rate an assistant answer as helpful or not helpful. For a broken or account-specific flow, attach a screenshot without payment credentials or unrelated sensitive data.
Steps
- In Telegram/MAX, choose Feedback → Report a bug.
- For questions or bugs, email mail@nap.coach.
Good to know
Never send passwords, full card details, sign-in codes, or child data that is not needed for diagnosis. Simple how-to questions do not require support.
If it does not work
Escalate immediately for a charge without access, missing data, sign-in failure, or a repeatable broken flow.
Last reviewed: 2026-07-30