Payments, Subscriptions and Refunds

1. Checkout

iOS purchases are processed by Apple through the App Store, and Android purchases are processed by Google through Google Play. Website and Telegram-related purchases may be processed through Stripe or another provider shown at checkout.

We may ask for a receipt email address so we can send billing notices, support follow-up, and transaction records.

2. Free trials

If a free trial is offered, the trial length and the date or condition of the first paid charge are shown before you start the trial.

You can cancel before the first paid renewal if you do not want the subscription to convert into a paid plan.

3. Recurring subscriptions

Subscriptions renew automatically unless cancelled before the next billing date. The renewal amount and interval are shown at checkout or in the subscription management flow.

If a payment fails, we may retry the charge within a reasonable period or ask you to update the payment method.

4. Cancellation

For an App Store subscription, cancel through your Apple subscription settings. For a Google Play subscription, cancel through Google Play subscription management. For a website or Telegram-related subscription, use the controls provided in that checkout flow or contact NapCoach support.

Cancellation stops future renewals. Unless otherwise required by law, the current paid period remains active until it expires.

5. Refund policy

Apple controls refunds for App Store purchases; submit those requests through Apple's Report a Problem service or another Apple channel available in your country. Google controls refunds for Google Play purchases; submit those requests through Google Play according to Google's refund policy.

For website and Telegram-related purchases, we review refund requests in good faith. Full or partial refunds are generally available for duplicate charges, unauthorized charges, clear technical billing errors, or cases where paid access was not delivered because of our fault.

For digital subscriptions, completed or partially used billing periods are generally non-refundable unless required by law or approved by the payment provider.

6. How to request help

Email [email protected] with the charge date, amount, receipt email, and a short description of the issue. For store purchases, include the Apple or Google receipt; support can help troubleshoot access but cannot cancel or issue the store's refund.